DX: Digital Experience
CX: Customer Experience
CXD: Customer Experience Design
SD: Service Design
UX: User Experience Design
UI: User Interface Design
CTO: Chief Technology Officer
CEO: Chief Executive Officer
SEM: Search Engine Marketing
PPC: Pay Per Click
SEO: Search Engine Optimization
DEV: Development Computing Software
Planner/Buyer: Advertise in media channels inc. radio, TV, press, mobile, internet etc.
SRO: Senior Responsible Owner
PMO: Program/Project Management Office
PM: Project Manager
PGM: Program Manager
PMIS: Project Management Information System
ERP: Enterprise Resource Planning
CRM: Customer Relation Management (software)
SDLC: Software Development Life Cycle (process for planning, creating, testing and developing)
BA: Business Analyst
MSP: Managed Service Provider (IT services provider)
SCM: Supply Chain Management
HCM: Human Capital Management (platform/software for recruiting , talent and HR)
HRMS: Human Resource Management System
BIG 4: PwC, EY, Deloitte, KPMG
IOT: Internet of Things (interconnecting physical and virtual to communication networks)
CI: Customer Insight
KPI: Key Performance Indicator (task completed)
HCD: Human Centered Design
CMS: Content Management System (wordpress) OR Construction Marketing Services
CMA: Content Management Application (front end user interface)
CIO: Chief Information Officer
CDO: Chief Digital Officer
BOT: Build – Operate – Transfer (project outsourcing, info tech)
AEM: Adobe Experience Manager (content management platform)
PHP: Hypertext Preprocessor (personal home page)
CRO: Conversion Rate Optimization
R&D: Research and Development
HCD: Hardware Configuration Definition
HDO: Head of Development
OPEX: Operational Expenditure
ROI: Return of Investment
SAAS: Software as a Service
IAAS: Infrastructure as a Service
PAAS: Platform as a Service
API: Application Program Interface
LSA: Level Service Agreement
