DX: Digital Experience

CX: Customer Experience

CXD: Customer Experience Design

SD: Service Design

UX: User Experience Design

UI: User Interface Design

CTO: Chief Technology Officer

CEO: Chief Executive Officer

SEM: Search Engine Marketing

PPC: Pay Per Click

SEO: Search Engine Optimization

DEV: Development Computing Software

Planner/Buyer: Advertise in media channels inc. radio, TV, press, mobile, internet etc.

SRO: Senior Responsible Owner

PMO: Program/Project Management Office

PM: Project Manager

PGM: Program Manager

PMIS: Project Management Information System

ERP: Enterprise Resource Planning

CRM: Customer Relation Management (software)

SDLC: Software Development Life Cycle (process for planning, creating, testing and developing)

BA: Business Analyst

MSP: Managed Service Provider (IT services provider)

SCM: Supply Chain Management

HCM: Human Capital Management (platform/software for recruiting , talent and HR)

HRMS: Human Resource Management System

BIG 4: PwC, EY, Deloitte, KPMG

IOT: Internet of Things (interconnecting physical and virtual to communication networks)

CI: Customer Insight

KPI: Key Performance Indicator (task completed)

HCD: Human Centered Design

CMS: Content Management System (wordpress) OR Construction Marketing Services

CMA: Content Management Application (front end user interface)

CIO: Chief Information Officer

CDO: Chief Digital Officer

BOT: Build – Operate – Transfer (project outsourcing, info tech)

AEM: Adobe Experience Manager (content management platform)

PHP: Hypertext Preprocessor (personal home page)

CRO: Conversion Rate Optimization

R&D: Research and Development

HCD: Hardware Configuration Definition

HDO: Head of Development

OPEX: Operational Expenditure

ROI: Return of Investment

SAAS: Software as a Service

IAAS: Infrastructure as a Service

PAAS: Platform as a Service

API: Application Program Interface

LSA: Level Service Agreement

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